Business Service Analyst

Summary:

The Business Service Analyst is responsible for understanding and documenting business processes, identifying opportunities for improvement, and implementing solutions. This role requires a strong understanding of both business and IT, as well as the ability to work effectively with both technical and non-technical stakeholders.

Duties and Responsibilities:

• Understand and document business processes.
• Identify opportunities for improvement.
• Implement solutions.
• Work with technical and non-technical stakeholders.
• Communicate effectively with both written and verbal communication.
• Gather and analyze data.
• Develop and maintain project plans.
• Track and manage project budgets.
• Adhere to all company policies and procedures.

Qualifications:

• Bachelor’s degree in business administration, information technology, or a related field.
• 3+ years of experience in a business analysis or related role.
• Strong understanding of business processes.
• Excellent problem-solving and analytical skills.
• Proficient in Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.

Physical Demands:

The Business Service Analyst is required to sit for long periods of time, as well as occasionally stand, walk, and lift light objects.