Customer Service Executive

The Customer Service Executive is responsible for providing excellent customer service to customers by answering questions, resolving issues, and providing support. This includes tasks such as:

• Answering customer inquiries via phone, email, and live chat
• Logging and tracking customer interactions
• Analyzing customer feedback to identify trends and improve customer service
• Escalating customer issues to management as needed
• Documenting customer interactions and resolutions

Essential Duties and Responsibilities:

• Provide excellent customer service to customers by answering questions, resolving issues, and providing support in a timely and efficient manner.
• Use a variety of channels to communicate with customers, including phone, email, and live chat.
• Log and track customer interactions to ensure that customers’ issues are resolved in a timely manner.
• Analyze customer feedback to identify trends and improve customer service.
• Escalate customer issues to management as needed.
• Document customer interactions and resolutions.

Qualifications:

• Bachelor’s degree in business administration, marketing, or a related field.
• 2+ years of experience in customer service or a related field.
• Excellent customer service skills, including the ability to remain calm under pressure and resolve customer issues in a timely manner.
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced environment.
• Ability to handle sensitive customer information with discretion.